Frequently Asked Questions
CONNECTION TO LIVE DRIVER WILL PERMANENTLY DAMAGE ALL LIGHTING ON CIRCUIT.
Live connection will instantly send maximum driver voltage through circuit.
Pulsing or flashing results from the tripping and resetting of the circuit protection in the driver as it cuts the
power and then tries to turn itself back on only to find the fault in the circuit still exists so it cuts the power
once more. This will generally always save the driver from failure but is unfortunately not the case for the
lighting on the circuit. In a series circuit if one light is damaged from incorrect wiring it will break the
circuit causing all lighting on the circuit to go out. Halcyon does not accept responsibility for failures
from incorrect wiring. All lighting sold by Halcyon goes through a burn in process at the factory and
are pre wired and tested 100% working prior to being sold.
Please be aware when installing Drivers and LED luminaires on two way switching circuits - if the live TPS cable is run parallel and next to the non live TPS cable feeding the drivers , induction can occur causing luminaires to flash on and off. A relay or capacitor can be used to rectify this issue. Ensure relay or capacitor is distanced from the driver or alternatively use a larger wattage driver (note this issue is prevalent with small wattage drivers 4W and under).