Frequently Asked Questions
Wiring to a live driver causes instant failure, do not wire Luminaire to live driver.
Strobing Diodes normally means maximum wattage of driver has been exceeded, increase driver wattage or decrease wattage on circuit.
Check Luminaire is operating at correct mA. For example 350mA luminaires should not be overrun on 700mA, they will still function as normal but lifespan will be compromised. However luminaires in most cases can operate safely with a lower mA than specified, lumen levels will be decreased but greater lifespan is achieved.
Please be aware when installing Drivers and LED luminaires on two way switching circuits - if the live TPS cable is run parallel and next to the non live TPS cable feeding the drivers , induction can occur causing luminaires to flash on and off. A relay or capacitor can be used to rectify this issue. Ensure relay or capacitor is distanced from the driver or alternatively use a larger wattage driver (note this issue is prevalent with small wattage drivers 4W and under).
If a white diode shows as another colour (e.g. red) after powering it is wired incorrectly in parallel instead of series. If a constant current product is wired in parallel the diode is permanently damaged instantly and will fail prematurely.
Small residual current that does not necessarily illuminate the fitting causes early Driver and LED failure. Always use recommended quality dimmers and sensors, residual current from some sensors causes the same issues as induction. Always install LED Drivers above insulation to avoid premature failure from overheating.